Unforeseen circumstances happen. It’s what life is all about!
In consideration for our practitioners and other clients, it is expected that if you are unable to attend or need to change your booked appointment, you provide us with as much notice as possible (at least 24hrs), so we can offer your appointment to those on our waiting list.
You can call our clinics, even during after hours, and leave a message, or email our reception team to let us know. Cancellations within 24 hours may incur a fee, subject to the discretion of management. As our practitioners strive at all times to adhere to their schedules, clients who arrive late to their appointment may receive a shorter treatment in an effort not to inconvenience other booked clients.